Shipping policy
At Payal Dawar, we are dedicated to ensuring a smooth and efficient shipping experience for our valued customers. Here's what you need to know about our shipping process:
Order Processing Time:
After placing your order, please allow 7-8 working days for us to curate and pack your items. During busy periods or promotions, processing times may be slightly longer, but rest assured, we'll work diligently to get your order ready for shipment as quickly as possible.
Shipping Methods and Rates:
We offer a range of shipping methods to suit your needs, with options from trusted carriers like FedEx, UPS, and DHL. Shipping rates are calculated based on the weight, dimensions, and destination of your package. You'll see the exact shipping cost at checkout before finalizing your purchase.
Estimated Delivery Time:
Delivery times depend on the shipping method you select and your package's destination. Once your order is shipped, you'll receive a tracking number via email to monitor its progress. Please note that delivery times may vary due to customs procedures or carrier delays.
International Shipping:
We ship internationally to select countries. If you're ordering from outside the United States, please ensure that your items comply with your country's import regulations. Any additional customs duties or taxes are the responsibility of the buyer.
Order Tracking:
Keep an eye on your shipment with the tracking number provided in your email confirmation. If you have questions about your order's status, our customer support team is here to help.
Lost or Damaged Packages:
In the unlikely event of a lost or damaged package, contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive a replacement or refund as needed.
Shipping to Multiple Addresses:
To ship items to different addresses, please place separate orders for each address to ensure accurate delivery.
Change of Shipping Address:
If you need to update your shipping address, let us know as soon as possible. Changes may cause delays, but we'll do our best to accommodate your request.
For More Information:
If you have further questions about our shipping policy, reach out to our customer support team. We're here to provide assistance and answer any queries you may have.
Frequently Asked Questions
How long does it take to receive my order from Payal Dawar?
Orders typically take 7-8 working days to process and pack, as we curate your order on demand. Once shipped, delivery times vary depending on the shipping method and destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with detailed photos. We may offer a replacement depending on the circumstances.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please ensure that your items comply with your country's import regulations.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. You can select your preferred payment option at checkout.
Are returns accepted?
Due to the custom nature of our items, all purchases are final and non-returnable. However, we may consider replacements for damaged items with proper documentation.
How do I contact customer support?
You can reach our customer support team at [contact email]. We're here to assist you with any questions or concerns you may have.
Can I change the shipping address after placing my order?
If you need to change the shipping address, please contact us as soon as possible. Changes may cause delays, but we'll do our best to accommodate your request.
Are there any additional fees for international orders?
Additional customs duties, taxes, or fees imposed by your local customs authorities may apply to international orders. These fees are the responsibility of the buyer.
Do you offer customization or alterations for your products?
While our items are curated on demand, we do not offer customization or alterations. However, if you have specific requests, feel free to contact us, and we'll do our best to accommodate them.