No Return and Refund Policy
At Payal Dawar, we strive to provide our customers with the best shopping experience possible. However, we regret to inform you that we do not offer a return and refund policy at this time.
Before making a purchase, we encourage you to carefully review the product details, including size, color, and material, to ensure that it meets your expectations. If you have any questions or concerns about a specific item, please feel free to contact us at payaldawarclothing@gmail.com before placing your order.
We understand that there may be instances where you may encounter issues with your order, such as receiving a defective or damaged item. In such cases, we kindly request that you reach out to us within 48 hours of receiving your package, providing detailed information and supporting evidence, such as photographs, to help us evaluate the issue.
While we cannot guarantee a resolution for every situation, we will do our best to address any concerns and find a suitable solution. Please note that any decisions regarding exchanges, refunds, or replacements will be made on a case-by-case basis.
We value your satisfaction and appreciate your understanding of our no return and refund policy. Our team is dedicated to ensuring that you have a positive shopping experience with us, and we are here to assist you with any questions or concerns you may have.
Thank you for choosing Payal Dawar. We look forward to serving you and providing you with exceptional products and service.
Frequently Asked Questions
How long does it take to receive my order from Payal Dawar?
Orders typically take 7-8 working days to process and pack, as we curate your order on demand. Once shipped, delivery times vary depending on the shipping method and destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with detailed photos. We may offer a replacement depending on the circumstances.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please ensure that your items comply with your country's import regulations.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. You can select your preferred payment option at checkout.
Are returns accepted?
Due to the custom nature of our items, all purchases are final and non-returnable. However, we may consider replacements for damaged items with proper documentation.
How do I contact customer support?
You can reach our customer support team at [contact email]. We're here to assist you with any questions or concerns you may have.
Can I change the shipping address after placing my order?
If you need to change the shipping address, please contact us as soon as possible. Changes may cause delays, but we'll do our best to accommodate your request.
Are there any additional fees for international orders?
Additional customs duties, taxes, or fees imposed by your local customs authorities may apply to international orders. These fees are the responsibility of the buyer.
Do you offer customization or alterations for your products?
While our items are curated on demand, we do not offer customization or alterations. However, if you have specific requests, feel free to contact us, and we'll do our best to accommodate them.