Privacy Policy

At Payal Dawar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect:

Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
Order Information: We collect information about the products you purchase, including size, color, and quantity, to fulfill your orders and provide you with tailored services.
Communication Data: If you contact us via email or other communication channels, we may retain records of our correspondence to address your inquiries and improve customer service.


2. How We Use Your Information:

Order Processing: We use your personal information to process your orders, manage payments, and deliver the products you have purchased.
Customer Support: Your information helps us provide customer support and respond to your inquiries effectively.
Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out of these communications at any time.
Website Improvement: We analyze data to improve our website's functionality, user experience, and security.


3. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your payment information is encrypted using secure socket layer technology (SSL) and stored securely according to Payment Card Industry Data Security Standard (PCI DSS).


4. Sharing Your Information:

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These third parties are obligated to maintain the confidentiality and security of your data.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.


5. Your Rights:

You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any concerns about your data, please contact us.


6. Cookies:

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, but disabling them may affect certain features of the website.


7. Changes to This Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy periodically.
By using our website and services, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at payaldawarclothing@gmail.com.

Last Updated: 24/04/2024

Frequently Asked Questions

How long does it take to receive my order from Payal Dawar?

Orders typically take 7-8 working days to process and pack, as we curate your order on demand. Once shipped, delivery times vary depending on the shipping method and destination.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with detailed photos. We may offer a replacement depending on the circumstances.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please ensure that your items comply with your country's import regulations.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can select your preferred payment option at checkout.

Are returns accepted?

Due to the custom nature of our items, all purchases are final and non-returnable. However, we may consider replacements for damaged items with proper documentation.

How do I contact customer support?

You can reach our customer support team at [contact email]. We're here to assist you with any questions or concerns you may have.

Can I change the shipping address after placing my order?

If you need to change the shipping address, please contact us as soon as possible. Changes may cause delays, but we'll do our best to accommodate your request.

Are there any additional fees for international orders?

Additional customs duties, taxes, or fees imposed by your local customs authorities may apply to international orders. These fees are the responsibility of the buyer.

Do you offer customization or alterations for your products?

While our items are curated on demand, we do not offer customization or alterations. However, if you have specific requests, feel free to contact us, and we'll do our best to accommodate them.